Refund Policy – aPharGo
Welcome to aPharGo. We are committed to delivering reliable healthcare support, medical billing, pharmaceutical logistics and transportation services. This Refund Policy explains the conditions under which refunds may be considered.
By using our services, you agree to the terms outlined below.
Service Payments
Payments made for aPharGo services may include:
Medical Billing Services
Revenue Cycle Management
Credentialing & Contracting
Pharmaceutical Logistics
Cold Chain Transportation
Non-Emergency Medical Transportation (NEMT)
Consulting Services
Fees may vary depending on service scope, project requirements and service agreements.
Refund Eligibility
Refund requests may only be considered under specific circumstances, including:
Duplicate payments made in error
Incorrect transaction processing
Service cancellation by aPharGo before work begins
Approved exceptional cases reviewed by management
All refund requests are subject to review and approval.
Non-Refundable Situations
Refunds generally will not be provided for:
Services already completed or delivered
Work already initiated or processed
Completed transportation services
Completed billing, coding or consulting work
Client-requested service changes after work begins
Delays caused by third-party circumstances
Transportation & Logistics Services
For pharmaceutical logistics and transportation services:
Once transportation, routing, scheduling or operational preparation begins, fees may become partially or fully non-refundable.
Refund eligibility may depend on:
Service status
Scheduling stage
Operational costs incurred
Medical Billing & Consulting Services
For medical billing, revenue cycle and consulting services:
Services involving completed work, account setup, analysis, credentialing or administrative processing may not qualify for refunds once initiated.
Cancellation Requests
Clients requesting cancellation should contact aPharGo as early as possible.
Cancellation requests may affect refund eligibility depending on:
Timing of request
Work completed
Operational expenses incurred
Refund Processing Time
If a refund is approved:
Processing times may vary
Refunds may require several business days
Processing may depend on payment providers and banking institutions
Policy Updates
aPharGo reserves the right to modify this Refund Policy at any time without prior notice.
Updated versions will be posted on this page.
Contact Us
For refund-related questions or requests, please contact:
aPharGo
📞 +1 703-798-3444
📧 support@aphargo.com
🌐 www.aphargo.com
Agreement
By using aPharGo services, you acknowledge and agree to this Refund Policy.